Refund policy
RETURNS & REFUNDS
OUR PROMISE
We’re a small team of parents, and we stand behind every pair we make. If something isn’t right, we’ll make it right.
30-DAY RETURNS
You have 30 days from the date of delivery to request a return.
To be eligible, items must be:
• Unused
• In original condition
• In original packaging
HOW TO START A RETURN
Email us at:
help@babyshocks.com
Include your order number and we’ll guide you through the process.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or there’s an issue with your order, contact us right away—we’ll take care of it at no cost to you.
REFUNDS
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be issued to your original payment method within a few business days.
LATE OR MISSING REFUNDS
If you haven’t received your refund yet:
• Check your bank account
• Contact your credit card provider
• Then reach out to us at help@babyshocks.com
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable.
NON-RETURNABLE ITEMS
We do not accept returns on:
• Gift cards
• Final sale items
EXCHANGES
We currently replace items only if they are defective or damaged.
CONTACT US
Questions? We’re here to help.
help@babyshocks.com
OUR PROMISE
We’re a small team of parents, and we stand behind every pair we make. If something isn’t right, we’ll make it right.
30-DAY RETURNS
You have 30 days from the date of delivery to request a return.
To be eligible, items must be:
• Unused
• In original condition
• In original packaging
HOW TO START A RETURN
Email us at:
help@babyshocks.com
Include your order number and we’ll guide you through the process.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or there’s an issue with your order, contact us right away—we’ll take care of it at no cost to you.
REFUNDS
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be issued to your original payment method within a few business days.
LATE OR MISSING REFUNDS
If you haven’t received your refund yet:
• Check your bank account
• Contact your credit card provider
• Then reach out to us at help@babyshocks.com
RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable.
NON-RETURNABLE ITEMS
We do not accept returns on:
• Gift cards
• Final sale items
EXCHANGES
We currently replace items only if they are defective or damaged.
CONTACT US
Questions? We’re here to help.
help@babyshocks.com